Avaya and HP Enterprise Services (ES) today announced a multi-year agreement to offer cloud-based enterprise application and services.
Together, the companies will sell a combined portfolio of unified communications-as-a-service, contact center-as-a-service, and infrastructure modernisation services. Contact center portfolio will create one of the most advanced solutions in the industry, including mobile applications, software, and networking for unified communications and customer experience management.
The Avaya-HP agreement addresses growing global demand for comprehensive, secure, reliable business collaboration solutions, delivered as a service. HP ES will resell the as-a-Service offerings. Similarly, Avaya has the benefit of reaching more customers and help enterprises in simplify business communications. Avaya will also apply its communication and collaboration products to help HP improve the performance of its contact center operations.
As part of the agreement, the HP ES Business Process Services organisation will assume service delivery of a significant portion of Avaya Private Cloud Services (APCS), including a limited transfer of APCS employees and contractors to HP ES. These services will be integrated into HP ES's existing mobility and workplace and business process services practices and partner eco-systems to deliver private and hybrid cloud-based unified communications and contact center solutions to existing and future customers. Sales contracts, service level agreements, and overall client experience will remain with Avaya. HP ES will augment and amplify APCS by extending services to more customers, in more markets, with the speed and service performance needed to help grow demand for cloud-based solutions.
" With this agreement HP is making an investment in Avaya's capabilities to improve our contact center infrastructure and significantly enhance business process services and customer engagement management. The partnership with Avaya supports HP's larger vision for the New Style of IT" said Mike Nefkens, EVP and General Manager, HP Enterprise Services
This agreement marks another major step in Avaya's transformation to a software and services company. HP Helion solutions will become a cornerstone of Avaya's cloud offerings deployed in HP's global infrastructure.
"Businesses are increasingly seeking alternative models for deploying and managing innovative communications and collaboration technologies. The agreement with HP is to quickly address what is already one of the fastest growing areas of our business. Through our long-term relationship, we expect that our consumer base to grow significantly with this new model, supporting the world's collaboration business environment" said Pierre-Paul Allard, SVP Worldwide Sales and President Global Field Operations, Avaya.
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